Job Details

Patient Account Collection Representative

Ignite Your Career With CORA!

As a Patient Account Collection Representative, you will oversee assigned payers to ensure the timely collection of all accounts of all accounts receivables. Our ideal candidate has strong time management and organizational skills, and high attention to detail. This is a full-time, remote position. Fluency in Spanish is required. 

 Who We Are:

CORA Physical Therapy provides a full range of outpatient services for clients with orthopedic problems, work-related injuries, sport injuries, and neuromuscular and neurological conditions. Our community is built on the passion and experience of clinicians who embrace our commitment to Treating Everyone Right.

What You’ll Love About Us:

• Competitive Pay
• 7 paid annual holidays + PTO that grows with time
• Medical, dental, vision, disability, and life insurance
• R401K Retirement & savings plan
• Leadership development programs: coaching, mentorship, and skill-building activities
• Tuition reimbursement

What You’ll Need: 

• 1+ year(s) of experience in Billing/Collections
• Minimum of High School diploma
• Proficiency with Microsoft Office Suite – Word and Excel is required
• Proficiency in data entry and management
• Fluency in Spanish
• Excellent verbal and written communication skills
• Good problem-solving skills with high attention to detail
• High level of personal integrity, reliability and honesty
• Ability to work effectively in teams and autonomously in a fast-paced environment

What You’ll Do:

• Serve as a point of contact for patients and outside sources to help resolve unpaid account balances
• Assist to resolve outstanding payment to past due accounts
• Assist in setting up payment plan options to avoid bad debt activity
• Review and identify balance issues after insurance and payments are applied
• Make calls on accounts that have had no payment activity for 90 days
• Prepare accounts to be processed to outside collection company
• Assist in calls to check LOP status
• Follow established guidelines in regard to productivity, accuracy and adherence to departmental policies and procedures
• Identify potential process improvement opportunities in an effort to meet or exceed established goals and objectives
• Notify Account Supervisor of payer issues and follow up to ensure resolution
• Work collaboratively with clinic and payers, and process incoming calls from payer
• Understand and follow all company policies and procedures
• Perform any other duties as directed by the Supervisor

CORA Physical Therapy is an Equal Opportunity/Affirmative Action employer. We are committed to building a team that represents a variety of backgrounds, experiences, and perspectives.

#Remote